Terms and Conditions

Last updated: 2026/01/01

Welcome to Alivio Care. By accessing or using our website, services, or content, you agree to be bound by and comply with these Terms & Conditions. If you do not agree to the Terms, you must not access the site or use our services.

1. Acceptance of Terms

  •  These Terms apply to your use of and access to this website and any services that are offered directly through the site or through the site (collectively, the “Services”).
  •  We may amend or update these Terms from time to time. When we amend or update the Terms, we will post the revised Terms on the site with a new “Last updated” date. You will be considered to have accepted the revised Terms when you continue to use the site after a revision has been posted on this site.
  •  If any provision of these Terms is deemed to be invalid, unlawful, or unenforceable, it shall be severed, and the remainder of these Terms will continue to be in full force.

2. Use of the Site & Services

  • You agree to use the Site and Services only for lawful purposes, and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment by, any third parties.
  • You must not: Post or transmit material that is defamatory, threatening, abusive, obscene, or unlawful. Disrupt or interfere with the security, integrity, or performance of the Site. Make any attempt to gain unauthorized access to any parts of the Site or Services or any other users’ accounts. Use automated means (bots, scrapers) to access, index, or extract data without our explicit permission.
  • We reserve the right to terminate or suspend your access to the Site or Services for violations of these Terms, with or without notice.

3. Content, Intellectual Property & Licenses

3.1 Information You Provide Directly

All content found on this site (including text, images, graphics, logos, software, etc.) is owned or licensed by us or third party licensors and protected by copyright, trademark, or other intellectual property rights. We grant you a limited, non-exclusive, non-transferable, revocable license to access and view the content for your own personal, non-commercial use, and solely in accordance with these Terms.

You must not reproduce, adapt, distribute, publish, or exploit the Content for commercial purposes in any way without our prior written consent.

Any content (feedback, comments, questions) you submit to us will constitute and be treated asposting that content to the Site and will grant us a perpetual, irrevocable, royalty-free, worldwide license to use, modify, publish, translate, distribute, and display that content in any form of media and for any purpose.

4. Disclaimer and No Medical or Professional Advice

  • The information on the Website is of a general nature and is not meant to be a substitute for medical, legal, or other professional advice.
  • We make no guarantees or warranties concerning the accuracy, completeness, reliability, or timeliness of any information on the site.
  • You understand that reliance on any content, materials, or information provided via the site is at your own risk.
  • In no case will we be liable for any damages (including direct, indirect, incidental, consequential, or special damages) arising out of or in connection with the Website, services, or use of content, to the full extent permitted by the law.

5. External Links and Third-Party Content

  • The Website may have links to third-party websites or resources. These links are provided for convenience only. We have no control over the content, accuracy, or policies of those external sites.
  • We do not endorse or guarantee the content, products, or services of linked sites, and we accept no liability for your use of them.
  • If you follow a link to an external site, you do so at your own risk, and you should check the terms and privacy policy of the external site.

6. Privacy & Personal Information

Our collection and use of personal information is covered by our Privacy Policy. By using the Website and Services, you consent to the collection, use, disclosure, and dealing of your personal information described in our Privacy Policy. You agree to provide truthful and up to date information when you register, subscribe to use the services, and to update such information to keep it truthful and accurate.

7. Limitation of Liability & Indemnity

7.1 To the maximum extent permitted by law, our liability to you for any loss or damage arising out of or in connection with these Terms or your use of the Website or Services will be limited to the extent that such liability may not be excluded under applicable law.

7.2 You agree to indemnify, defend, and hold us (and our officers, directors, employees, agents) harmless from and against any claims, losses, liabilities, damages, costs or expenses (including legal fees) arising out of:

  • Your breach or alleged breach of these Terms;
  • Your misuse of the Website or Services;
  • or Your violation of any law or third party rights.

8. Termination

  • We may suspend or stop your access to the Website or Services at any time and without notice if you violate these Terms.
  • Upon termination of these Terms, your right to access the Website or services immediately ends or ceases. You must delete or destroy all materials obtained from the Website (and all copies) in your possession.
  • The provisions in this agreement that by their nature are intended to survive any termination of this agreement (for example, disclaimers, indemnities, provisions regarding intellectual property, etc.) shall survive.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State or Territory in which the operator of the website is based. and by the laws of Australia, including any applicable federal and state consumer protection acts.

You submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

If there is a dispute, you agree to try to resolve it informally by contacting us. If that does not resolve the dispute, you can seek other remedies through the courts.

10. Specific Terms Relating to Disability Support Services (NDIS)

10.1 Not a Clinical or Medical Provider: We are not a clinical or medical service provider. The qualified professionals provide any therapeutic, nursing, or other health-related assistance as per different agreements and not by us.

10.2 Not an Emergency: The Website and Services should not be utilized in a case of emergency or urgent circumstances. In the case of an emergency, dial 000 (or your local emergency number).

10.3 NDIS Service Agreements: In case you would like to acquire disability support services offered by us, a formal Service Agreement will be needed. Such an agreement will indicate the support, price, obligations, cancellation terms, and responsibilities of both parties.

10.4 Adherence to NDIS and Legislation: All services will be in accordance with the National Disability Insurance Scheme (NDIS) Practice Standards, disability legislation, quality and safeguarding standards and other laws on privacy.

10.5 Supports or Services Changes: We may change, discontinue or restructure disability support services as need be. Where applicable, reasonable notice will be given to ensure that there is minimal disruption to the participants.

11. Fees, Payments & Refunds (if applicable)

  • Where services are paid for (e.g., subscriptions, care plans), the nature and amount of fees and payment terms will be outlined in the service agreement or on the website.
  • You agree to pay all fees on time.
  • Refunds (if any) will be governed by our refund policy and applicable consumer rights legislation (e.g., Australian Consumer Law).
  • We may, subject to notice, suspend or terminate our provided services for failure to pay.

12. Modifications to the Website or Services

  • We may, in our sole discretion, and without notice, change, suspend, decommission, or add functionality or features of the Website or Services.
  • We shall not be liable to you or any third party for any changes, suspensions, or termination of all or any part of the Services or the Website.

13. Notices

Any notice we send you may be by email, by posting to the Website, or any other means, and any notices to us must be directed to us at our official contact address.

13. General

Entire Agreement: These Terms represent the whole agreement between you and us in relation to your use of the Services and the Website and supersede prior agreements.

No Waiver : Any failure or delay in exercising our rights in relation to these Terms does not mean that we have waived those rights.

Assignment: You may not assign or transfer your rights and obligations under these Terms, unless we previously have provided written consent, but we may assign our rights or obligations.

Severability: Should any part of these Terms be determined to be invalid or unenforceable, such terms may be severed and the remaining provisions will continue in effect.

14. Contact Us

If you have questions or concerns regarding these conditions, please get in touch with us:

Alivio Care
info@aliviocareservices.com.au
+61 02 4604 1117